ITSM tickets failing to be created

Incident Report for Lumos

Monitoring

A fix has been implemented and we are monitoring to confirm that all is working.
Posted Sep 11, 2026 - 14:34 UTC

Identified

Our team has identified an issue resulting in ITSM tickets failing to be created by our system, starting at about 22:37:43 UTC. A root cause has been identified, and we're now working on a fix.
Posted Sep 10, 2026 - 22:37 UTC
This incident affects: AppStore and Access Reviews.