This incident is resolved. Time-based access is being removed on schedule again, and access that was overdue to expire has been processed. Extension reminders are sending again. Please reach out to support@lumos.com with any questions or concerns.
Posted Nov 09, 2026 - 20:03 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 09, 2026 - 19:23 UTC
Investigating
Our engineers are investigating an issue where time-based access is not being removed when it reaches its expiry, and requesters are not receiving reminders to extend access. We will share updates here as we have them.